Chichen Itza Tour from Playa del Carmen

If you find it cheaper we will match the price

There can't be a lower price than ours, simply because we are responsible for carrying out the excursion, which allows us great flexibility at the moment of quoting prices. We have a slogan: If you find a cheaper tour with the same characteristics as ours, we'll match the price!

You just have to meet these conditions

• It has to be the same excursion
• In equal conditions
• In the same currency
• Price differences greater than $5 USD
• Price without taxes
• In the same holiday period

We also have special rates for groups, private excursions, etc. If you want to do something that includes a visit to Chichen, send us an email, we probably have something for you.

Our channels of communication are open 24 hours a day. You can call or send us an email, or contact us via Facebook or WhatsApp, we are here for you.

Meeting points

We have a Pick up service at most hotels in Playa del Carmen and the surrounding areas. We try to save you time, money and the effort of having to meet us at a place that is far from where you are staying.

The only way that we wouldn't be able to pick you up would be if the hotel is on a difficult-access area or out of our regular routes, like urban neighborhoods.

• The Pick Up schedule is based on the location of your hotel
• If we can't find your hotel, we'll select the closest location to you (call us or send us an email)
• If you have any doubts concerning the location of your hotel, don't worry, you can call us and we'll assist you.

Check out what's included

Like in any other part of the world, there are things that are included and things that are not. We like to be open and explain everything with as much detail as possible to avoid surprises or extra fees. Please read what is included in the price and what is not included.

We recommend carrying cash at all times just in case you need it.

• Round trip transportation on air-conditioned vehicles.
• Professional drivers
• Buffet lunch (drinks not included)
• Admission to the Cenote (Lifejackets not included)
• Free time in the Cenote (Swimming)
• Access & Taxes to Chichen Itza
• Free time in Chichen Itza (pictures)
• Certified tour guide in Chichen Itza
• Early departures to see as much as possible
• Visit to the colonial city of Valladolid

Not everything is included

Unfortunately, there are certain things that are not included due to economic reasons or logistics. Overall, we try to include the most basic needs in our tour, but there are things that are included, and other things that are not. If you can't find it in the 'included' tab, then it means it isn't. Either way, you can write us an email and we'll write you back with a few tips or suggestions.

• Drinks at the buffet lunch
• Breakfast
• Umbrellas
• Lifejackets and Lockers at the Cenote
• Water or drinks on the bus
• There is an extra admission fee in Chichen if you bring a very sophisticated camera or tripod.
• Souvenirs
• Photos
• Tips
• If you can't find it in the 'included' tab, it is not included.

What should I bring

Better safe than sorry! there are some things you need to make your trip more enjoyable. Of course, you may already have all of the things on this list or at least a few, but you should bring whatever you have, although there are some items that are not as necessary. Please read this information:

Important: if you are under medication or follow a specific diet, it is the client's responsibility to bring said medication or food with you, but we will be there to assist you.

• Fully charged phone
• Camera
• Cash
• Beach towels
• Swimsuit and a change of clothes
• Comfortable and fresh clothing, we do not recommend dark colors
• Comfortable footwear (sandals, sneakers)
• Hats, caps, umbrellas (the bigger better)
• Sunscreen
• Mosquito repellent
• Water
• Lunch or Snacks for the road
• Blanket (in case it gets chilly on the bus)
• Neck pillow
• Book, notebook or games for the bus ride
• Small backpack
• Patience and a good attitude

You can use any method of payment

Except for barter, we accept all methods of payment. You can use the method of payment that you find more convenient. The method of payment that best suits us is paying by cash, but we can discuss other options

• Bank deposit (At least 2 days in advance)
• Electronic transfer (At least 2 days in advance)
• Credit Card Payment (with a 4% extra charge)
• PayPal (At least 2 days in advance)
• If you don't feel confident, you can pay in cash when we pick you up. You can pay once you see the vehicle and the guide, and confirm that this is real (Cash Only) **Restrictions apply**

The order of the stops may vary, but this does not affect the tour

Please note: based on our experience, we reserve the right to modify the itinerary of the excursion, i.e. If we see that it's raining upon our arrival to Chichen, we may go first to the Cenote, then lunch and, finally, to Chichen, once the rain has stopped. You will spend the same hours at the same places, only backwards. This decision is based on operation purposes, logistics, comfort and the places to visit.

Please note: All times published on this site are estimated, and we will make our best effort to comply with them, however, there are factors that are beyond our control that could prevent us from meeting the schedule, like flat tires, mechanical problems, etc. We will do all we can to be on schedule, however this information is for illustrative purposes only.

Something important is that we will always speak the truth, and will be as clear as possible in order to avoid misunderstandings, Check this out.

1.- compare prices, quality and service. Check if our competitors have as much attention to detail as we do. Ever since we came up with the idea of Chichen-Itzatours.com, we made a commitment to be honest and to not hide information from our clients. Everything you purchase from this site will match the reality of the excursion.

2.- Many people ask us "how many hours does the tour last?", the answer is 12 hours, at least. It is completely worth it. The answer is always the same, YES, because you will visit a place you will never forget.

Chichen Itza is one of the new wonders of the modern world for a reason. It is incredible. If you were in Peru, the first place that would come to your mind would be Machu Picchu, and if you were in China, it would be the Great Wall, because these are iconic places that you can't stop visiting when you are there. So, if you travel to the Yucatan Peninsula, visiting Chichen Itza is a must.

Please check this route out, and if for some reason you have a different idea for your visit to Chichen Itza please share it with us, we have all the possible combinations, for example: “I want to spend more time at Chichen”. We have Private Chichen and Chichen Express. “I don't want to go with a lot of people”. We have Chichen for Small Groups. “I want to arrive early”. We leave for Chichen very early, this means we have all possible options to visit this great place covered . You can call, email or message us. Find us on Facebook, we are here to serve you.

You may want to take some things into consideration before taking this tour

We have to take into consideration some basic physical details in order to take this trip. Basically, anyone who is physically fit can take this tour.

• To apply the payment on the day of the excursion it is only for groups of less than 4 people. If you make two reservations we cannot guarantee that you will go on the same transportation
• Not having circulatory problems, since the ride from Playa del Carmen to Chichen takes from 2-3 hours
• Please be on time. When one of our clients is late we have to wait for them and this results in delays for the rest of the clients.
• The soil in Chichen is uneven, and there are tree roots and gravel, so it is not recommended for people in wheelchairs.
• Visitors must know how to swim in order to enter the cenote (otherwise it is recommended to wear a life jacket)
• It is not recommended for young children
• Being physically and emotionally well
• People under 18 years old must be accompanied by an adult / guardian
• Being able to walk, even if it is for short distances
• It is strictly prohibited to climb the ruins at Chichen Itza (due to conservation purposes)
• Drones or tripods are not allowed at the archaeological zone. For more information, write us an email.

We know that there are things beyond our control

Sometimes things don't go as planned. People get sick, accidents occur, etc. We are aware of those details and the only thing we ask is that you let us know if you are not going to be able to take the tour as soon as possible, this is to avoid picking up someone who is not going to show up.

Usually the following points apply. These are the cancellation policies for private groups. Please take into account the following information

• No penalty up to 24 hours before
• 50% surcharge if you cancel 12 hours in advance
• No show surcharge of 100%