Chichen Itza Tour from Cancun

1.- Do you pick me up at my hotel lobby?

We pick up at most hotels in the Cancun Hotel Zone, as we have an established route. However, if you are staying in a small hotel / Airbnb / apartment, it's very likely that you will have to go to a meeting point which is usually very close to your accommodation

2.- What's the usual time range for the pickup of the Chichen Itza excursion?

Pickup times for the Chichen Itza excursions from Cancun are between 06:40 and 07:50 am

3.- I'm not in a hotel, but in an Airbnb. Where would the meeting place be?

Please send your location so we can tell you the closest place. We have several spots spread throughout downtown Cancun. The most common one is in front of the Cancun bus terminal, outside a hotel called Plaza Caribe. Send us a message via WhatsApp, and we will gladly go into detail

4.- When and how will the exact time and definitive meeting point for the trip to Chichen Itza be confirmed to me?

When you make your reservation, we can tell you the meeting place and the approximate time within a usual period of 12 hours. If you want an immediate answer, the ideal is to send a message via WhatsApp, as we sometimes have many emails to answer

5. - Can I choose the time when you would pick me up?

Unfortunately, no. This is a shared / group tour to Chichen Itza with an established structure. If you wish to leave at a specific time and return at a specific time, the ideal option is a private excursion to Chichen

6.- If I'm staying in a hotel, where exactly should I wait for the transport (e.g., main lobby, service entrance, etc.)?

Usually, the meeting place is outside the hotel lobby; however, there are hotels where you have to exit the lobby and wait on the main road, although these cases are very rare

7.- What time would you pass by to go to Chichen Itza?

The pickup time depends on your hotel's location, but it's within a timeframe of 06:40 am – 07:50 am

If you would like to know the approximate time, please send a message with your hotel's location on Google Maps

8.- If my accommodation is an Airbnb or a private address, where will my closest pickup or meeting point be?

If you are in downtown Cancun, the most probable location is outside the Plaza Caribe hotel, which is in front of the ADO bus terminal

If you are in the hotel zone, the meeting place will be a large hotel near your Airbnb

9.- Is the pickup time the same if I am staying in the Cancun hotel zone or downtown, or in the Cancun airport area?

These are two completely different areas and the times are not the same. Please send a message with the name of your hotel and we will gladly tell you the approximate pickup time for your specific hotel and if we have pickup at that hotel

10.- What type of vehicle will be used to pick me up?

They are usually vans that take you to where the bus is that leaves for Chichen Itza, although there is also the possibility that the bus will pick you up. It all depends on the number of reservations for that specific day

11.- What should I do if the transportation does not arrive at the exact confirmed pickup time?

Send a message via WhatsApp immediately so we can monitor the location of the transportation. There is a possibility that the transportation is delayed, but be sure to send the message

12.- How will I know who's picking me up?

When you book, we'll send you all the detailed information about the person who's coming to get you. Plus, you'll always have a direct line via WhatsApp with our customer service crew!

13.- What if the bus shows up earlier than the agreed-upon time?

They usually wait until the time that was set before. It's important to be ready at least 5 minutes early and keep an eye on your phone because that's how we'll let you know when the ride has arrived!

14.- Is it guaranteed that you'll pick us up?

Yes, absolutely! We've got a commitment and a reputation to maintain. Please send us a message when you are at the meeting spot so we know you're all set and we can track approximately how long it will take for your ride to get to you

15.- How long will the driver wait for me at the meeting point before taking off?

They can't wait around for too long! Remember, the ride has to pick up more people since it's a shared / group tour. We really need you to be there 5 minutes early so you don't miss out on the excursion

16.- I'm running a little late and haven't gotten to the meeting place yet. Can they wait for me?

That's a bit tricky! Remember, the ride already has people who were picked up before you, and after grabbing you, they're going to pick up even more people. It depends on the number of reservations and how late the transport is running. The best bet is to be on time at the meeting place to avoid missing the excursion

17.- What happens if I show up late to the meeting point and miss my ride?

If you are a group of less than 4 people, we can usually reschedule you for the next day. If it's a bigger group, please send a message because every case is looked at separately. We ask you to be on time at the agreed-upon place and time to avoid these hassles

18.- I'm already at the meeting place at the agreed-upon time, but I don't see the van. What should I do?

Send a message via WhatsApp telling us you're ready at the meeting place so we can chat with the driver and figure out an estimated time for when they'll arrive to pick you up

19.- Is the pickup time based on Cancun time (Quintana Roo) or Yucatán time?

It's always the local time for the state of Quintana Roo

20.- Do I need to show any confirmation, coupon, or ID when boarding the vehicle?

Yes! When you book, we'll send you a confirmation PDF for the services, and you got to show that to the driver / guide when you get on board

21.- Is there a specific way to recognize the excursion vehicle (e.g., a logo, agency name)?

Unfortunately, we can't know ahead of time which specific transportation will be coming for you, but the customer service crew will always be keeping an eye on you via WhatsApp. When you make your reservation, we'll let you know the name of the company that's providing the service

22.- Can I ask to be picked up at a different hotel than the one I mentioned in my original booking?

If you give us a heads-up at least 24 hours in advance, we can totally make those changes! No last-minute hotel swaps though, sorry! You always gotta let us know early to make sure we can actually pick you up

23.- If my pickup time is super early and I have to check out, can I bring my luggage on the bus?

Send us a message! We look at those cases separately. It depends on the time of year and how many people have booked. It's important that if you're bringing luggage, you tell us beforehand so we can figure out if there's enough room on the transportation

24.- Does the order and time of my pickup affect the return time when the tour ends?

It might! Please send us a message with your questions. If you have another commitment and need to arrive by a specific time, it's a good idea to let us know so we can see if your time estimates actually line up with the reality of the excursion

1.- Can I climb the Kukulcan Pyramid (El Castillo)?

Sadly, no. It's strictly forbidden to climb or even touch the Maya structures or buildings. If you do, you'll be facing legal trouble with the Chichen Itza authorities

2.- What's the best day and time to visit Chichen Itza and skip the crowds?

The best time is super early in the morning, between 8:00 AM and 9:00 AM, right when the archaeological site opens. If you're into an early bird tour, we have options focused on getting to Chichen Itza early. Unfortunately, this specific excursion doesn't hit Chichen Itza first

Check out this option: Early Arrival Chichen Itza Excursion

3.- Is a certified guide included in the tour?

Yes! A certified guide will give you an explanation on the most important spots at Chichen Itza. The talk lasts about 30–45 minutes, and then you get free time to snap photos and explore Chichen Itza on your own

4.- What kind of shoes and clothes are recommended to wear for the visit?

Comfy shoes, like sneakers, and light clothes because of the heat and humidity on the Yucatan Peninsula. Check out this link for things to bring!

5.- Are there lockers or somewhere I can stash my stuff (big backpacks, etc.)?

Unfortunately, nope. It's important to only bring what you really need. Sometimes, you might be able to leave a few things on the transportation, but you absolutely have to ask the guide first so they can keep an eye on your belongings

6.- What days are least crowded at Chichen Itza?

Usually May to September. Mondays are also generally less busy. Even so, Chichen Itza is a super popular place, and there's always a good flow of people all year round

7.- Can I bring food, drinks, and/or snacks into the archaeological site?

Technically no, only water is allowed. It creates a lot of trash and attracts wild animals like dogs and cats, plus there aren't enough garbage cans

8.- Do I have to pay extra fees if I bring a video camera or a GoPro?

If it's a GoPro, it's pretty likely you'll have to pay a tax. You can check with the guide for the latest info on that specific issue. Cell phones don't have any extra cost

9.- Can I bring my baby's food?

Sure thing! You can bring milk, diapers, and anything else your baby might need

10.- What other important structures, besides El Castillo, should I make sure to visit?

Besides the Kukulkan pyramid or El Castillo, we check out the surrounding buildings like the Temple of a Thousand Columns, the Ball Court, plus other structures in the central area of Chichen Itza

11.- Can I buy souvenirs, and how easy is it to haggle with the vendors?

Yes, you can buy souvenirs at Chichen Itza it's your personal call. However, using your limited time inside Chichen Itza to buy a souvenir, when you can grab it at Walmart or Mega (supermarket stores with cheaper prices), isn't really the best idea. Still, you're free to do whatever you want with your free time!

12.- Is it possible to visit the nighttime "Nights of Kukulkan" light show with the same tour or ticket?

Unfortunately, no. This excursion does not include "Nights of Kukulkan" because that kind of package isn't one, we offer

13.- What spots will we be checking out at Chichen Itza?

We'll be hitting up the buildings and monuments in the central part of the archaeological zone:

• The Kukulkan pyramid or El Castillo
• The Great Ball Court
• Temple of the Warriors
• Group of a Thousand Columns
• Platform of Venus (or Kukulkan Platform)
• Tzompantli (Platform of the Skulls)

Unfortunately, because of time limits, we won't be visiting the south side, which is where the Observatory, Las Monjas, and La Iglesia

If you're really set on seeing every corner of Chichen Itza, please send us a message so we can look for a private excursion that better suits what you're looking for

14.- How much time will we spend at Chichen Itza?

2 hours inside the archaeological zone

We promise to be inside Chichen Itza for a period of 2 hours. If you want an excursion that spends more time at Chichen Itza, please send us a message so we can find a tour that meets your expectations

15.- What should I bring to Chichen Itza?

Check out this link for a detailed explanation of what to bring to Chichen Itza, but here's the must-have list:

• Phone at 100% charge
• Camera
• Cash
• Towels for drying off
• Swimsuit and a change of dry clothes
• Comfy and cool clothes (we don't recommend dark colors)
• Comfy footwear (sneakers, sandals)
• Hats, caps, umbrellas (the bigger the better!)
• Sunscreen
• Mosquito repellent
• Water
• Food or snacks for the road
• A blanket to cover up in case the bus is too cold
• Neck pillow for sleeping
• Book, notebook, or games to keep you busy on the transport
• Small backpack to put all this stuff in

1.- What's the total travel distance from where I start (e.g., Cancun) to Chichen Itza?

Chichen Itza isn't exactly around the corner from Cancun! It's about a 2.5-hour drive there and another 2.5 hours back. So, just for the driving part, you need to budget about 5 hours!

Check out this link for more info: How long is a trip to Chichen Itza?

2.- What's included if I book my Chichen Itza excursion with you guys?

Please check this link for detailed info: what's included

But here's the quick list of what's included:

• Round-trip transportation from Cancun with A/C
• Professional driver
• Buffet lunch (drinks not included)
• Cenote entrance (life jackets not included)
• Free time at the cenote (swimming)
• Free time at Chichen Itza (photos)
• Certified guide inside Chichen Itza
• Early departures to make the most of the day
• Visit to the colonial city of Valladolid

3.- How much total travel time (one-way trip only) should I expect on the bus until we get to the archaeological zone?

Keep in mind that Chichen Itza isn't close to Cancun! The estimated time is 2 to 2.5 hours each way

Here's a map so you can get a better idea: Check this map

4.- Is the visiting time at Chichen Itza fixed, or can I stay longer if I want to?

This is a group tour, and the time inside the archaeological zone is set at 2 hours. You can't stay longer. If you wish, or if your expectation is to spend more time at Chichen Itza, send a message, and we'd be happy to find an option that fits what you're looking for

Here's a link with a detailed explanation: How much time is needed to see Chichen Itza?

5.- If my Chichen Itza tour includes a stop at a cenote, how much time is set aside for swimming?

The approximate time at the cenote is 60 minutes

6.- Are life vests and lockers included at the cenote?

Unfortunately, no. The cenote visit includes the entrance and use of the facilities, but if you're going to swim, you have to rent a life vest (it's mandatory!). There are also lockers for rent. However, you can leave your things on the bus

7.- What's the distance between the Chichen Itza archaeological site and the cenote we'll be visiting?

It's 35 minutes! Check out this map to get a more concrete idea: Check this map

8.- Why does the Chichen Itza excursion take so long?

It's because of the distance you have to travel from Cancun to Chichen Itza it's not close! It's actually in another state (Yucatán). Plus, there are other spots we visit like lunch, the cenote, and the quick stop in Valladolid. All that adds up to about a 12-hour excursion. Please keep this in mind so your time budget matches reality!

9.- If a visit to Valladolid is included, how much free time will we have to walk around the small town?

It's just a quick visit, about 30 minutes

10.- Are there any technical or rest stops included on the way to and from Chichen Itza?

Yes! The first stop is usually at a hacienda about 30 minutes before getting to Chichen Itza for lunch. After Chichen Itza, we visit the cenote, and the last stop is Valladolid. Just keep in mind that the order of the places we visit can change due to unexpected circumstances, and this is just a general guide

11.- Besides the Chichen Itza entrance, does the tour cost cover the entrance to the cenote and Valladolid?

Yes, that's right! The Chichen Itza excursion includes the visit to a cenote and a brief stop in the colonial city of Valladolid

12.- Does the guided tour at Chichen Itza have a set time, or does it adjust to the group's pace?

The time we are committed to being at Chichen Itza is 2 hours. If you want an excursion that spends more time in the archaeological zone, please send a message, and we'd be happy to give you options that match your expectations, like a private tour!

1. Is food included in the price of the excursion?

Yes, a regional yucatecan buffet-style meal is included! The main choices are:

• Cochinita Pibil (slow-roasted pork)
• Pollo Pibil (slow-roasted chicken)
• Spaghetti
• Rice
• Beans
• Salads
• Fruit

If you're vegetarian, there are a few options, but the meal doesn't specialize in meat-free dishes

If you keep kosher or have an allergy, the best thing to do is bring some of your own food and supplement it with what you can eat from the buffet. Unfortunately, that's still a pretty new thing in Mexico, and we barely have any options like that. Send a message so we can go into detail about it!

Keep in mind that this is a standard buffet meal. If you're staying at a high-end hotel and want a meal with more options, please send a message so we can find an option that matches your expectations

2.- Is the buffet-style meal and the time allocated for eating included within the 11-12 hours duration of the Chichen Itza tour?

Yes, the excursion includes ONE regional buffet-style meal, but you can buy more food if you're still hungry at the cenote or grab something quick in Valladolid

3.- Are drinks included in this excursion?

The standard excursion doesn't include drinks. However, we have a PLUS option that includes a box lunch, drinks on the transportation, and 2 drinks (350 milliliters each) with the buffet meal

4. What kind of food is served in the included buffet?

Yes, it's regional yucatecan food. The main options are:

• Cochinita Pibil
• Pollo Pibil
• Spaghetti
• Rice
• Beans
• Salads
• Fruit

5. Are options offered for vegetarians, vegans, or people with allergies?

There are a few options for vegetarians, like rice, beans, spaghetti, salads, or fruit. However, the buffet isn't specialized in vegetarian food. Please send a message because we have luxury excursions where the buffet has more options

Regarding allergies, it's the customer's responsibility to ask if a dish has an ingredient, they are allergic to, and if that's the case, they shouldn't eat it. Send a message so we can look into this topic more deeply

6.- Are there options to buy snacks or extra food during the tour?

Yes! You can buy snacks at the exit of Chichen Itza, there's a restaurant at the cenote, and in Valladolid, you can buy quick snacks to eat on the way back

7. Can I bring my own food and drinks on the tour?

Yes, but at the restaurant, you have to buy the drinks they sell. Unfortunately, we aren't the restaurant managers. They give us a special price, but the restaurant makes its profit from the drinks they sell to customers

8. What time is the main meal?

It's usually the first stop, a hacienda 30 minutes before reaching Chichen Itza, and it's approximately between 11 AM and 12 PM. The purpose of this is so that when we enter Chichen Itza, people have energy and can use the restrooms at the restaurant. Since we go straight into Chichen Itza upon arrival, and remember we're only there for 2 hours, it would be a shame for you to lose time because you need to use the bathroom right then!

9. Is water offered on the bus, or do I have to buy it?

The standard excursion doesn't include drinks. However, we have a PLUS option that includes a box lunch, drinks on the transportation, and 2 drinks (350 milliliters each) with the buffet meal

10. If I don't like the buffet, can I eat somewhere else?

You can buy food at the cenote, or snacks at the exit of Chichen Itza or in Valladolid. If you have a very demanding palate, the ideal thing is a private or luxury excursion, or you can bring your own food

1.- What are the accepted payment methods to book the excursion to Chichen Itza?

The best way, if there are fewer than 5 people, is to pay in cash when the transportation picks you up. If there are more than 5 people, you need to pay a deposit to guarantee your attendance. You can also pay through the website or via a payment link

2.- Can I pay with a credit card?

Yes. You can pay with a credit card. However, keep in mind that there's a charge for bank commissions, which is usually 4-5%, and we only accept Visa or MasterCard

3.- Can I pay with a credit / debit card, and do you accept all major brands (Visa, MasterCard, Amex)?

We accept credit cards, but only Visa or MasterCard. Unfortunately, American Express is not accepted. However, keep in mind that there is a charge for bank commissions, which is usually 4-5%. If you don't want to pay that commission and there are fewer than 5 people, you can pay in cash on the day of the excursion

4.- Can I pay everything in cash when you pick me up?

Yes, but only if you are a group of 4 people or less. If you are more than 4 people, a deposit is necessary to guarantee your attendance

5.- Is the price shown on the website the final price, or are there hidden charges (taxes, fees, etc.)?

We include almost everything! For example, the most important things: the price includes the entrance and taxes for Chichen Itza, transportation, food, the cenote, and a quick visit to Valladolid. It doesn't include drinks with the meal or life vests at the cenote (only if you swim). As you can see, we are transparent, so there are no hidden charges, and all fees are explained in detail

6.- What's the price for adults?

Please check this link where the updated price for adults is listed: Adult price

7.- What is the price of the Chichen Itza entrance for children, and what age is considered a minor?

Children are considered to be 3 to 9 years old, and to check the updated prices, click this link: Kids price

8.- Do you have special prices for seniors, locals, people with disabilities, travel agents, or locals?

It depends on the date and the total number of people. If it's low season, we can try to manage some kind of discount. Send a message via WhatsApp, and we'll gladly analyze your specific situation and give you an interesting proposal

9.- What discounts or promotions are offered if we book way in advance?

Unfortunately, we don't accept reservations more than a month in advance. The ideal thing is to make your reservation less than a month ahead of time. If you want a discount, we can look into it, and if it's a group or it's low season, we can give a discount. Just keep in mind that the price is already promotional! Compare prices and quality, and you'll see that we are your best option for visiting Chichen Itza from Cancun

10.- Is there an option to pay a portion as a deposit and settle the remaining balance later?

Yes. You have the option to pay a deposit and pay the rest of the money on the day of the excursion. Also, if there are 4 people or less, you can choose to pay the entire amount on the day of the excursion. Cash payment is ideal

11.- If I decide to pay the remaining balance in cash on the day of the tour, is foreign currency (dollars, euros) accepted, or only Mexican pesos?

We accept 3 types of currency in cash:

• Mexican Pesos
• U.S. Dollars
• Euros

12.- What exactly does the "federal fee/government tax" include, and can it be paid with a card?

It refers to the charges that the state and federal government collect for entering Chichen Itza. The good news is those charges are already included in the price of the excursion, and you don't have to worry about it we handle it for you!

13.- Is there a charge for using a credit card when paying?

Yes, it's usually an extra range of 4-5% for bank commissions, and only Visa or MasterCard are accepted. If you don't want to pay that commission, the ideal thing is to pay in cash if there are 4 or fewer people in your group

14.- If the price of the tour changes after my reservation, will the original price be honored for me?

Yes, that's the main reason why we only accept reservations less than 1 month in advance. Once the reservation is made and confirmed, the price is automatically frozen

15.- Do you offer promotions or special prices if we book several tours (combined packages)?

Usually, yes. We give discounts starting from the second excursion, but send a message because each case is analyzed separately

1.- Can small children go?

Yes, we have 2 options:

• Kids 3-9 years old get a children's rate and a guaranteed seat
• Children under 3 are considered infants and don't pay, but they don't have a guaranteed seat, as they are expected to ride in their parent's arms

2.- Is there any age or physical condition restriction to participate in the excursion?

You need to be able to walk, even if it's at a semi-slow pace. We don't have a strict age restriction, but keep in mind that this is a 12-13 hour excursion, so you must be able to withstand an all-day trip. Regarding physical conditions, please send a message; it depends on your physical shape, and each case is analyzed separately

3.- Can a person in my group who is in a wheelchair participate?

Yes, if you have someone to help you with the wheelchair and you can get on and off the bus yourself, and the wheelchair can be folded. Please send a message; it depends on your physical conditions, and each case is analyzed separately

4.- What are the strict rules within the archaeological zone (touching structures, walking off the paths, etc.)?

It's strictly forbidden to touch the structures, you must also not climb the main pyramid, and you shouldn't walk off the established paths. Remember you are in the jungle and can easily get lost, so it's best to always stay where the groups and interesting buildings are

5.- Is the use of drones or professional filming equipment allowed inside Chichen Itza?

Unfortunately, no. You need a special permit from INAH (National Institute of Anthropology and History). Otherwise, they will tell you that you cannot use those devices. I have to be very honest: the custodians who regulate Chichen Itza are not very friendly or empathetic people

6.- Are there restrictions on the type of sunscreen or insect repellent you can use, especially in the cenote?

You can't use any kind of chemicals that could mess up the cenote's clear water! We're talking about makeup, lotions, sunscreens, and repellent. Before getting into the cenote, you have to take a shower to wash off all those chemicals that can affect the water's visibility and the marine life in the cenote

7.- I don't know how to swim. Can I enter the cenote?

Yes, but if you're going into a cenote, you must rent a life vest, they are mandatory

8.- Is the use of a life vest mandatory to swim in the cenote?

Yes, renting a life vest is mandatory if you are going to swim in the cenote

9.- Are pets or service animals allowed into the archaeological zone or on the bus?

Unfortunately, no. You cannot enter the Chichen Itza archaeological zone with pets or animals, and they are very strict about that

10.- Is there a list of items or belongings that are totally prohibited at the archaeological site?

Yes, here's the list:

Professional Gear and Drones

Tripods, monopods, and selfie sticks (in some cases, the selfie stick might be allowed, but the tripod and professional gear are not)

Drones

• Video cameras, professional cameras (DSLR, mirrorless, etc.) or professional photography equipment (unless you have an explicit permit from the National Institute of Anthropology and History - INAH, which often requires paying a fee)
• Microphones

Weapons and Dangerous Objects

• Weapons of any kind
• Sharp objects (knives, pocketknives, scissors, etc.)

Food and Drinks (with exceptions)

• Food and edibles in general (to prevent litter and protect wildlife)
• Cans and glass containers (only water or liquids in plastic bottles are allowed)

Other Items

• Flags, banners, or any similar object
• Items for commercial sale or promotion
• Very large backpacks or suitcases
• Inappropriate clothing (though the rule is subjective, respectful attire is suggested for a cultural and historical site)

11.- If I have a selfie stick or a small tripod, can I bring it and use it inside Chichen Itza?

The selfie stick is usually fine, but the tripod is most likely a no-go

12.- Is there any restriction on the type of footwear that should be worn in the archaeological zone?

There are no specific restrictions, but sneakers and comfortable shoes are recommended. High-heeled shoes are definitely not recommended

13.- What happens if a participant doesn't comply with any of the restrictions or regulations during the tour?

First, you'll get a warning. If you still don't comply with Chichen Itza's rules, they will call the police and kick you out of the archaeological zone

14.- Is there any current restriction related to health or safety protocols that we should know about?

Right now, there are no restrictions of this type, although if you want to wear a face mask, you can do so without any problem it's a personal decision

15.- Can pregnant women go on the tour, and are there any specific restrictions for them?

If you are less than 6 months pregnant, you can do the excursion. More than 6 months is not recommended

16.- Is the visit to Chichen Itza suitable for people with reduced mobility or small children?

Small children? Yes, the ideal thing is to bring a stroller

For people with reduced mobility, each case must be analyzed separately. Please send a specific message about what type of reduced mobility you have so we can give you an adequate answer

17.- How strenuous is the walk?

It is a walk at a semi-slow pace. If you can walk, it's almost a given that you'll be able to do it without any problem

1.- How can I book?

The fastest way is by sending a message via WhatsApp, although you can also book through the website

2.- Will I receive any proof or reservation voucher, and do I need to print it, or is showing it on my phone enough?

Yes, once your reservation is done and, in our systems, we will send you a confirmation PDF of the services

3.- What are the customer service hours?

• Monday to Friday: 07:00 am – 10:00 pm
• Saturday and Sunday: 07:00 am – 08:00 pm

4.- Do I need to book in advance?

It's best to book at least one day in advance to make the necessary arrangements. We also accept last-minute reservations, although it depends on availability, especially if it's high season

5.- Can I transfer my ticket to another person?

Yes, you just need to let us know so we can make the necessary changes and send the detailed information to the new client

6.- If I need to change the date, how much notice do I need to give, and is there a fee for the change?

You can make changes at least 1 day in advance. There are no charges for changes as long as they are made at least 1 day in advance

7.- I got sick, I don't feel well? Can I cancel?

Yes, you can cancel with at least one day's notice. If you start feeling unwell the day before, the best thing is to cancel and let us know

8.- What's the cancellation policy, and what is the deadline to cancel and get a full refund?

You can cancel up to 24 hours in advance, and if you paid anything, you will get a full refund. We don't accept changes or cancellations less than 24 hours in advance. Send us a message, and we will gladly analyze your case and look for a way to help you

9.- If it rains, can I cancel or change the date of my visit?

Yes, the best thing is to check the weather forecast. If the forecast is not good and you can do it another day, you can reschedule as long as it's with at least 1 day's notice

10.- How far in advance can I make my reservation?

The reservation window is from at least one month before up to one day before the date of the excursion

11.- Can I book the excursion directly the day before, or is it recommended to do it with more anticipation?

If you make a reservation one day in advance, there shouldn't be any problem with availability, but if it is high season, at least 2 days are needed to guarantee availability

12.- What happens if I need to cancel the reservation with less than 24 hour's notice or if I don't show up (no-show)?

If you don't show up or cancel with less than 24 hour's notice, no refund applies. Although, send a message to analyze your case

1.- Which specific cenote is visited on the excursion I booked?

Send us a message to ask about the cenote we're visiting right now. The cenote we usually go to is called Nool-Ha

2.- Is equipment like life vests, towels, or snorkels provided or available for rent at the cenote?

Life vests and lockers are available for rent, but unfortunately, there are no towels or snorkel gear to rent. For the towel, you need to bring your own

3.- Is jumping into the water from the cenote platforms allowed?

Yes, there is a small platform where you can jump from

4.- Are lockers available at the cenote to safely store my belongings?

Yes, there are lockers for rent, although the most common option is to leave your things on the bus. However, it is a personal decision

5.- What's the approximate water temperature in the cenote?

The water temperature is approximately 15-20 degrees Celsius. It is underground water, so the water is a bit cold for the first 4 minutes, and then your body gets used to it

6.- Are restrooms, changing rooms, and showers available at the cenote facilities?

Yes, there are restrooms, changing rooms, and showers available at the cenote

7.- Is it mandatory to shower before entering the cenote water, and why?

Yes, a shower is mandatory to wash off body impurities that can affect the delicate flora and fauna ecosystem of the cenote. It is recommended not to enter with makeup, creams, lotions, repellents, etc. Nothing that can affect the water's visibility and the cenote's ecosystem

8.- If I don't want to swim, can I still go down and stay in the cenote area?

Yes. Swimming is not mandatory, although it is very comforting and a unique experience. However, you are not forced to swim and can stay outside the cenote where you can take photos

9.- Is the use of cameras (photo or action cameras) allowed inside and underwater in the cenote?

Yes, although it is a deep cenote and visibility is not very good. Keep in mind that if your camera falls, it is almost impossible to recover it due to the depth of the cenote. Please be careful

10.- Is the cenote visited with the tour an open, semi-open, or closed cavern cenote?

It is an open cenote with vertical walls

1.- Is the visit to Valladolid a guided tour or free time to explore on my own?

It's a self-guided visit, so you decide what to check out, like the park or the church. You can also grab a snack for the ride back or a souvenir

2.- How much time is approximately allotted for the stop in Valladolid?

About 30 minutes, but it can change. Please check with your guide for the most up-to-date info

3.- What places or points of interest are recommended to visit if we only have limited time in Valladolid?

The places of interest are:

• The main park
• The church
• The tourist walkways

4.- Is there an opportunity to buy souvenirs or local crafts in Valladolid during the stop?

Yes, that's a good option!

5.- Can we use the stop in Valladolid to eat, or is it just a quick visit spot?

Yes, but it has to be a quick meal, or you can buy something to eat on the transportation back to Cancun